As well as the $5 pickup fee, we also charge a $5-per-item fee for all online returns where a prepaid label is used. This is in addition to the cost of packaging, if you choose not to package your item yourself. If you do not have a prepaid label provided by the retailer, we'll charge you the lowest available shipping cost as well as the $5-per-item and pickup fee.
How We Define “Fragile”
We consider an item fragile if it would break when dropped — but don’t worry, we won’t drop your stuff. If you’re shipping glassware, electronics, musical instruments, or other delicate items, be sure to check the box for additional packaging in the app.
For clothing, books, documents, or similarly unbreakable items, there’s no need to request additional packaging.